Mari Smith: HOW TO CONTACT FACEBOOK

How To Contact Facebook: A Directory of 120+ Forms

Posted June 30, 2010

In Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Support, Facebook Tips

If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.

Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.

UPDATE: How To Report Things – use this guide to show you exactly where to report content on Facebook.

Are we connected on Facebook? 🙂

To receive regular Facebook marketing tips and resources, and to ask any questions you may have, please connect with my Facebook Page here:

I also share tips on my Facebook profile – along with some personal, inspirational and motivational topics. Click the Follow button below:

PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the Apple Key + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse

If YOUR account or a FRIEND’s account has been hacked, immediately go to Security and follow the instructions.
To report any kind of abuse or violation, go to Report a Violation and find your specific issue there.
See also these two Facebook Pages for support on Security and Safety:
Facebook Security
Facebook Safety

NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.

Facebook’s Fan Page Guidelines

Facebook Page Guidelines

Facebook’s Brand Permissions

Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc: using Facebook Brand Assets.
Do’s and Don’ts
Top Questions

Facebook’s Terms and Policies

General Support

First, here are links to general areas of support:

Page Name Change

How do I change my Page name?

Report That Your Facebook Personal Account or Fan Page was Disabled

Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

Report Issue with Confirming or Identifying Your Personal Account

Get Help with the Account Recovery Process
Impostor Account Data Request
Report an Issue with Confirming Your Facebook Account
Report an Issue with Verifying Your Account
Report an Issue with Identifying Your Account
Report an Issue with Phone Number already taken

Restore Content After Your Account Is Reactivated

If, once your account is reactivated, your groups, events, notes or other content is missing, see Group Content Lost

If the FIX button doesn’t bring back all content, use this form for lost content: Report Content Lost During Reactivation

If Fan Pages that you are an Admin for have disappeared, use this form: Report Pages that Disappeared

Claim/Find Your Official Fan Page

If you can’t find your fan Page in Search results, use this form: Page not Displaying in Search
If you get a “Page Unavailable” error message, see this Help section then use this form: Report a Page Unavailable Error

Get Help With Facebook Groups & Events

If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), visit I’ve lost access to a Group or Page I admin
Unable to Post to a Group
Can’t find Group in Search
Unable to Add Someone To a Group
Unable to Delete a Group
Unable to Post to a Group
Report an Issue with Message or Invitation Delivery
Report an unavailable Group or Event
How to delete/close a Group

NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.

Report Problems with Uploading Photos and Videos

Reclaim Your Trademarked Username

Questions about Usernames

Report Copyright and Intellectual Property Infringement

Reporting a Violation or Infringement of Your Rights

See also this Help Center page: How to Report Claims of Intellectual Property Infringement page

Get Help With Facebook Mobile

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?

Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!

If you’ve had trouble redeeming a Facebook ad credit on your account: Ads Billing Inquiry
Report an ad next to a profile, group, photo or other page within the site
Report an ad you saw when you were using a Facebook application

Get Help With Facebook Credits

If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Facebook Credits customer support: Facebook Payments Support.

Report Bugs and Error Messages

Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

Login/Password: Report a Login Issue
Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
Friends: Report an Issue with Friend Requests
Search: Report an Issue with Search
Mobile: Report an Issue with Facebook on Mobile
Photos: Report an Issue with Photos
Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
Video: Report an Issue with Videos
Groups: Report an Issue with Groups
Events: Report an Issue with Events
Notes: Report an Issue with Notes
Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
Site Maintenance Error: Facebook Will be Back Soon Error
Database Down Error: Facebook Will be Back Soon Error
Oops Error Message: Report an Issue with Messages
My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
Remove Imported Contacts: Remove All Imported Contacts
I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
Inbox Messages: Report an Issue with Messages
Inbox Not Loading: Report an Issue with Messages
New Messages Aren’t Showing in Inbox: Report New Messages Aren’t Showing in Inbox
Can’t scroll trhough my messages: Report Scrolling Problems
Home Page (other issues): Report Something is Not Working on My Homepage
Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies): Report an Issue with Persistant Requests
Comment Disappears: Report Comment Disappears
Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
Wall Posts Disappearing: Report an Issue with Timeline
Wall Is Not Visible to Friends: Report an Issue with Timeline
Not Receiving Site Notifications: Report an Issue with Notifications
I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
Wall (other issues): Report an Issue with Timeline
Page Not Found Errors
Chat Disconnection: Report an Issue with Chat Disconnections
Chat Bar Not Loading: Report an Issue with Chat Loading
Online Friends Appear Offline: Chat Appears Turned Off for Friends
Chat (other issues): Report an Issue with Chat
For developers only, see this bug tracking system: Bugs

Report Hacking, Malicious Links, Scams

My Account Has Been Hacked And I Have Access To My Login Email
Report a malicious link or website (phishing)
419 Scam
My friend’s account has been hacked

Report Offenders

Report a Convicted Sex Offender

Report Suicidal Content
Violation of the Facebook Terms: Report a Violation of the Facebook Terms

Report Unauthorized Content of Minors

Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain)
Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
SEE ALSO: Privacy information for Parents

Report When A Friend/Family Member Dies – Memorialize a Profile

Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account

Submit Suggestions to Facebook

See the directory of Suggestion forms on Facebook here.

Delete Your Account

Use this form to permanently delete your account: Delete my Account

I trust this compilation is helpful to you!

Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.

For Facebook marketing tips and resources please subscribe to my Facebook profile – just click the Subscribe button below. I also share some personal, inspirational and motivational topics: