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Wednesday, June 30, 2010

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Mari Smith: HOW TO CONTACT FACEBOOK comments

How To Contact Facebook: A Directory of 120+ Forms

How To Contact Facebook: A Directory of 120+ Forms

 
 In Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Support, Facebook Tips
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How To Contact FacebookIf you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.
Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.
Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.
UPDATE: How To Report Things – use this guide to show you exactly where to report content on Facebook.

Are we connected on Facebook? 🙂

To receive regular Facebook marketing tips and resources, and to ask any questions you may have, please connect with my Facebook Page here:
I also share tips on my Facebook profile – along with some personal, inspirational and motivational topics. Click the Follow button below:

PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the Apple Key + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse

  • If YOUR account or a FRIEND’s account has been hacked, immediately go to Security and follow the instructions.
  • To report any kind of abuse or violation, go to Report a Violation and find your specific issue there.
  • See also these two Facebook Pages for support on Security and Safety:
  • Facebook Security
  • Facebook Safety
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Fan Page Guidelines
Facebook’s Brand Permissions
Facebook’s Terms and Policies
General Support
First, here are links to general areas of support:
Page Name Change
Report That Your Facebook Personal Account or Fan Page was Disabled
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:
Report Issue with Confirming or Identifying Your Personal Account
Restore Content After Your Account Is Reactivated
  • If, once your account is reactivated, your groups, events, notes or other content is missing, see Group Content Lost
Claim/Find Your Official Fan Page
Get Help With Facebook Groups & Events
NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.
Report Problems with Uploading Photos and Videos
Reclaim Your Trademarked Username
Report Copyright and Intellectual Property Infringement
Get Help With Facebook Mobile
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
  • Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
  • If you’ve had trouble redeeming a Facebook ad credit on your account: Ads Billing Inquiry
  • Report an ad next to a profile, group, photo or other page within the site
  • Report an ad you saw when you were using a Facebook application
Get Help With Facebook Credits
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
Report Hacking, Malicious Links, Scams
Report Offenders
Report Unauthorized Content of Minors
Report When A Friend/Family Member Dies – Memorialize a Profile
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
Delete Your Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
For Facebook marketing tips and resources please subscribe to my Facebook profile – just click the Subscribe button below. I also share some personal, inspirational and motivational topics:

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